Nicole Burton

Nicole Burton is the Usability Specialist on the USA.gov Web Best Practices Team at the U.S. General Services Administration (GSA) in Washington D.C. As an in-house consultant, she practices user-centered design on GSA websites, notably USA.gov and Webcontent.gov. In addition, she develops and promotes usability best practices for government websites and web applications; teaches courses for Web Manager University; and co-chairs the Usability, Accessibility, and Design Task Group of the Web Managers Forum.

Before joining GSA, Nicole worked as a usability analyst at the Financial Management Service of the Department of Treasury, and at the Federal Deposit Insurance Corporation. She's a Certified Usability Analyst (Human Factors International) with a B.A. in English from the University of the District of Columbia, and a member of the Usability Professionals Association. Nicole's also a playwright, which she believes enhances her human factors practice.

George Heake

George Heake is the Information and Technology Accessibility and Emergency Management Coordinator at Temple University in Philadelphia. Mr. Heake is responsible for all accessible electronic information and technology support, outreach and educational activities for Temple's Institute for Disabilities. He also coordinates emergency preparedness and response management efforts for the disability community up to the national level. Mr. Heake has spent 12 years assisting technology staff with the development of 508 compliant Web sites. He is an expert in creating accessible Web sites and regularly speaks and presents workshops on making Web sites universally accessible, from overall layout to images, video, PDFs and more.